At Good Self, we care deeply about your privacy and keeping your personal information safe. This policy explains what information we collect, why we need it, how we use it, and how we keep it secure. It also covers how we handle information collected during our hiring process, through our website, and for marketing purposes.
1. What Information We Collect
We collect information so we can provide the best possible care or manage our business. This includes:
- Your name, contact details (like phone number and email), date of birth, and address.
- Details about your health, medical history, referrals, and treatment plans.
- Information for billing and payments, like your Medicare number or health insurance details.
- Emergency contact information.
- If you’re applying for a job with us, we may collect your resume, work history, references, and any other details you provide during the hiring process.
- When you visit our website, we may collect information such as your IP address, browser type, and details of your interactions with our site (e.g., pages visited and links clicked).
- Feedback, testimonials, or reviews you provide, including those posted publicly on platforms like Google Reviews.
- Photos or other media, if you have given us permission to use these for marketing purposes.
Most of the time, we’ll get this information directly from you, but sometimes it may come from your doctor, another health professional, or a job recruiter.
2. How We Use Your Information
We use your personal information to:
- Provide you with safe and effective healthcare.
- Talk to you about appointments, treatments, and follow-ups.
- Work with other health professionals involved in your care, like your GP or specialist.
- Process payments and handle Medicare or health insurance claims.
- Meet our legal obligations and keep our clinic running smoothly.
- If you’re applying for a job, we’ll use your information to assess your application and contact you about the hiring process.
- Improve our website’s performance and make it easier for you to use.
- Share testimonials, photos, or feedback on our website or social media channels, but only if we have your explicit consent.
We’ll only share your information with others when it’s necessary to provide your care, required by law, or with your permission.
3. Links to Other Websites
Our website may contain links to other websites that are not operated by us. Please be aware that we are not responsible for the privacy practices or content of those websites. Once you leave our website, we recommend reviewing the privacy policies of any third-party sites you visit.
4. Marketing and Use of Photos or Reviews
From time to time, we may use your feedback, testimonials, or photos for marketing purposes, such as:
- Displaying reviews or testimonials on our website or social media.
- Sharing photos related to events, treatments, or milestones on our platforms.
We will always seek your explicit consent before using your information in this way. If you change your mind, you can withdraw your consent at any time by contacting us.
5. How We Keep Your Information Safe
We work hard to protect your information. Here’s how:
- Your records are stored securely, whether they’re electronic or on paper.
- Only team members who need to see your information have access to it.
- We keep our data security systems up to date and train our staff regularly on privacy and security.
- When we no longer need your information, we’ll either destroy it or remove anything that could identify you.
6. Accessing or Changing Your Information
You can ask to see the information we have about you or request changes if something is wrong. To do this, just get in touch with us (our contact details are below). We’ll usually get back to you within a few days. In some cases, we might charge a small fee to cover admin costs.
7. What Happens if There’s a Privacy Breach?
If something goes wrong and your information is at risk, we’ll act quickly to fix the problem. If it’s a serious breach, we’ll let you know what happened, what we’re doing about it, and who you can contact for more information. We’ll also inform the Office of the Australian Information Commissioner (OAIC) if required.
8. If You Have a Concern or Complaint
We want to hear from you if you’re worried about how we’re handling your information. Here’s what to do:
- Contact us to explain your concern.
- If it’s not resolved, you can make a formal complaint in writing, and we’ll investigate and respond within 30 days.
- If you’re still not happy, you can reach out to the OAIC for further help.
9. Updates to This Policy
We might make changes to this policy from time to time. You can always find the latest version on our website or by asking us for a copy.
10. Contact Us
If you have any questions or concerns, or you want to access or update your information, you can contact us here:
Kate Cawley – Director
Good Self
2/9 Saleyards Road,
Kyneton VIC 3444
03 5417 2303
kate@goodself.com.au